Privacy Policy

1. Who we are

The website apnadigi.com is operated by ApnaDigi Solutions, New Barrackpur, Kolkata, West Bengal, India. For privacy questions you can write to contact@apnadigi.com or call +91 9477927394.

2. Information we collect

We collect only what you choose to give us through the inquiry form or by contacting us:

• Full name and business name
• Mobile number and email address
• Service you are interested in, your message and preferred language
• Technical data needed to keep the form secure, such as a short-lived, irreversibly hashed form of your IP address used for rate limiting

3. Why we use it

We use this information to respond to your inquiry, prepare consultations or quotations, send a confirmation, keep records of our business communication, prevent spam and abuse, and meet legal obligations. We do not sell your personal information.

4. Consent and legal basis

We process the information you submit on the basis of your consent, given when you tick the consent box on the inquiry form. You may withdraw consent at any time by contacting us; this will not affect processing already done, and we may need to keep certain records where the law requires. We aim to follow the Digital Personal Data Protection Act, 2023 and the rules made under it as they come into effect, together with other applicable Indian law.

5. Cookies and analytics

This website stores a single functional cookie to remember your language choice. We do not currently use advertising or analytics cookies. See our Cookie Policy for details. If we add analytics in future, we will update this policy first.

6. Service providers

We use third-party providers to run this website and our apps: hosting and database (Cloudflare), transactional email, and Meta's WhatsApp Business Platform for WhatsApp messages. They process information on our behalf and only to provide their services. Some of them process information outside India (see section 7). Details of any other providers will be listed here once confirmed.

7. ApnaDigi BMS, WhatsApp ordering and wholesaler search

ApnaDigi BMS (bms.apnadigi.com) is our billing and shop management app for small businesses. WhatsApp ordering and wholesaler search are being introduced; the parts of this section about them apply when you use them.

Shop records: a shop that uses ApnaDigi BMS keeps its own records in it, such as its customers' names, phone numbers and addresses, products and stock, bills, payments and dues, suppliers and expenses. These records belong to the shop. We store and process them only to run the app for that shop, on the shop's instructions. We do not sell them, use them for advertising, or give them to any other business. If you are a shop's customer, the shop decides what it records about you; you can ask the shop, or us, to correct or delete it. To sign in, we use your mobile number or Google account.

WhatsApp ordering: customers can send an order request to a shop by messaging the ApnaDigi WhatsApp number. We send replies and order updates on the shop's behalf. For this we keep your WhatsApp number and name, your preferred language, the shop you ordered from, your order details (products, quantities and when you plan to buy) and the chat messages. Only the shop you chose sees your order. Send STOP at any time to stop messages, or HELP for help. This ordering service is for adults.

Wholesaler search: you can use the ApnaDigi WhatsApp number to find wholesalers in your pincode or district. Only wholesalers who chose to be listed appear. A wholesaler learns nothing about you until you choose to send them an order request; they then receive only that request, your name and your WhatsApp number. A shop's customer list, orders and dues are never used to build or rank listings.

Messages pass through Meta: WhatsApp is a service of Meta. Every message you send to or receive from the ApnaDigi WhatsApp number passes through Meta's WhatsApp Business Platform, and Meta may process it on servers outside India. Meta's use of that information is governed by WhatsApp's own terms and privacy policy. We send Meta only what is needed to deliver the messages.

Information outside India: our servers and service providers may store or process information outside India. We do this only where Indian law allows it, with reasonable safeguards such as contracts and encryption.

8. Security

We use reasonable safeguards, including encrypted connections (HTTPS), server-side validation, rate limiting and restricted access to stored inquiries. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention and deletion

We keep each kind of information only for the period below, and then delete it:

• Website enquiries (inquiry form): 2 years after our last contact with you.
• Hashed IP address used to stop spam: rate-limit records are deleted within 2 days; the hashed copy saved with an enquiry is deleted with that enquiry.
• WhatsApp chat text, photos and files: 90 days after the order is closed (delivered, cancelled or expired).
• WhatsApp contact details (number, name, language and shop): 12 months after your last message. If you send STOP, we keep only your number and that request, so that we do not message you again.
• A shop's records in ApnaDigi BMS (including bills made from WhatsApp orders): while the shop's account is active. If a shop closes its account, it has 90 days to download its data, and we then delete it within 30 days. Records that the law requires to be kept (for example tax records) are kept only for the legal period, with restricted access.
• Wholesaler listings: until the wholesaler removes the listing; deleted within 7 days of removal.
• Our own business and tax records (for example subscription bills and payments): 8 years, as required by Indian tax law.
• Backups: deleted information is removed from backups within 35 days.
• Subject to legal requirements, you can ask us to delete your information. We act on deletion requests within 30 days.

10. Your rights

Subject to applicable law, you may ask to access, correct or delete your personal information, withdraw consent, or nominate another person to exercise your rights in the event of your death or incapacity. Write to contact@apnadigi.com with the subject “Privacy request” and we will respond within a reasonable time.

11. Grievances

If you have a complaint about how your personal information is handled, please contact our Grievance Officer:

Grievance Officer: Monisha Biswas, ApnaDigi Solutions. Email: contact@apnadigi.com (subject “Grievance”). Phone: +91 9477927394. Address: 30, Sree Ganapati Vaban, SN Banerjee Rd, Chandra Pally, New Barrackpur, Kolkata – 700131, North 24 Parganas, West Bengal, India.

We acknowledge complaints within 48 hours and aim to resolve them within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

12. Children

This website is intended for business users and is not directed at children. We do not knowingly collect personal data of children.

13. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows the current version.

Contact

ApnaDigi Solutions, 30, Sree Ganapati Vaban, SN Banerjee Rd, Chandra Pally, New Barrackpur, Kolkata – 700131, North 24 Parganas, West Bengal, India. Phone: +91 9477927394. Email: contact@apnadigi.com. Technical support: support@apnadigi.com.