Draft for owner review — this policy has not been reviewed by a lawyer.
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1. Custom software projects
Work on custom projects starts after you accept a written quotation or agreement and, where required, pay the agreed advance.
- Before work begins: you may cancel in writing. Any advance paid will be refunded, less any reasonable administrative or third-party costs already incurred, as stated in the quotation.
- After work begins: you may cancel in writing. You will pay for work completed and approved milestones up to the date of cancellation, and for non-recoverable third-party costs.
- Advance payments: an advance is applied against the project fees. Where cancellation occurs, the unused balance after deducting completed work will be refunded as per the agreement.
- Milestone-based deliverables: amounts paid for accepted milestones are not refundable unless the deliverable materially fails the agreed acceptance criteria and is not corrected within a reasonable time.
- Contract-specific conditions: your project agreement may contain additional or different conditions, which will apply.
2. SaaS subscriptions
Our SaaS products are not yet on sale. The following will apply, subject to confirmation in each product's subscription terms, once a product launches.
- Cancellation: you may cancel a subscription at any time; access normally continues until the end of the paid billing cycle.
- Billing cycle: fees for a billing cycle already started are generally not refunded unless required by law or stated in the plan terms.
- Renewal and recurring payments: renewals and recurring charges will be clearly disclosed before you subscribe.
- Failed transactions: if money is debited but the service is not activated, contact us with the transaction details and we will investigate with the payment provider.
- Duplicate payments: duplicate payments will be refunded after verification.
- Service discontinuation: if we discontinue a product, we will give reasonable notice and refund any prepaid, unused period.
3. How to request a refund
Write to support@apnadigi.com (copy contact@apnadigi.com) with the subject “Refund request” and include:
- Your name and the email or mobile number used
- Project name or subscription, and the invoice or payment reference
- The date and amount paid, and the reason for your request
4. Review and approval
We will acknowledge your request, review it against the agreement and the records of work done, and tell you the decision in writing with reasons. We may ask for more information.
5. Refund timelines and method
Approved refunds are sent to the original payment method and are processed as per the policy of the payment gateway used. For payments made through Razorpay, a refund normally reaches the customer within 5–7 working days after we initiate it; the exact time depends on the customer's bank or card issuer and is outside our control.
6. Escalation
If you are not satisfied with the response from support@apnadigi.com, write to contact@apnadigi.com or call +91 9477927394 and ask for your request to be escalated.
Contact
ApnaDigi Solutions, 30, Sree Ganapati Vaban, SN Banerjee Rd, Chandra Pally, New Barrackpur, Kolkata – 700131, North 24 Parganas, West Bengal, India. Phone: +91 9477927394. Email: contact@apnadigi.com. Technical support: support@apnadigi.com.